Our policies

At Vanilla Beauty, we go out of our way to make sure our clients have the best experience possible, from the minute you enter our doors to the moment you leave. Please take a moment to review our policies and if you have any questions, just get in touch and we’ll be happy to help.

What You Need To Know

Our Cancellation Policy

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to clients needing to cancel and reschedule appointments so if the slot can be filled we will waver any charges.

If you cancel or make amendments with less than 24 hours notice we will have to charge a cancellation fee. Cancellations or changes within 24 hours will incur a 50% charge of your appointment cost. No shows will be required to pay the full 100% cost of the appointment. Our policy will still apply for treatments that have been paid for in advance or as gift vouchers, 50% will be taken from the credit we hold for you.

If you need to cancel or make any changes to your booking with less than 24 hours notice, please call the salon to do so on 015395 83789 as cancellations via messenger or emails might not be received in time.

Patch testing

A patch test must be carried out a minimum of 48 hours prior to any lash or brow tinting, brow lamination, brow definition (HD), lash lift treatment or permanent make up.

Please pop in to salon at your earliest convenience for your patch test if you are a new client, new to any of the treatments above or it has been longer than 12 months since you had the treatment previously.

Treatments cannot go ahead without a test and you may be subject to our cancellation/no show policy if an appointment is attended without a prior patch test having been carried.

Privacy Policy

Why we collect your data?

Vanilla Beauty requires personal data from you as part of your treatment and consultation process, this includes any medications and medical conditions that may affect your treatment. The information you give will only be used as record of your treatment and kept secure.

We are required by our insurance company to keep such records for a minimum of 7 years.

Who can see your data?

The information we collect is only for use by therapists at Vanilla Beauty for the purposes of your treatment. This information will not be shared with any third party and is kept secure.

You have a right to request a copy of your records at any time, and can request in writing to have them deleted if you are no longer a client of Vanilla Beauty.

Gift Vouchers

Our gift vouchers are valid for 6 months after date of issue. Vouchers are redeemable against treatments and products unless otherwise stated. Vouchers cannot be returned and refunds cannot be given. Balances can be used in separate transactions unless otherwise stated.

Share the love promotional voucher: These must be used within 3 months. They cannot be used by recipient and must be donated. Balance needs to be used in one transaction. There is no monetary value and cannot be exchanged or returned.

Our shipping and returns policies

Shipping:

We aim to dispatch orders within 2-4 working days, (Mon-Fri). Orders placed before 2pm, we will do our very best to ship them next working day if possible. Once your order is on its way, we will send you a confirmation email with tracking details so you can check when it will be due for delivery. If you have concerns about your delivery please get in touch via email info@vanilla-beauty.co.uk

Returns:
We hope you love your beauty and skincare products but we understand that sometimes things aren't alway right so if you change your mind and would like to make a return or an exchange you will have14 days to let us know.

Drop us an email with your order number and a brief message to info@vanilla-beauty.co.uk

Important bits:

Products must be in their original, unused, and unopened condition.
Due to hygiene reasons, we can’t accept returns of opened or used products unless they’re faulty.
If an item is faulty you are entitled to an exchange or refund you have 30 days from receiving the item to let us know.
Gift vouchers or promotional items can not be returned, exchanged or refunded.

Postage for returns:

If you are returning something because you changed your mind, the cost of postage will be with you. If you are returning an item because it is faulty don't worry we will take care of that and talk you through the postage when you get in touch.
We recommend products are sent via tracked postage, packaged well to avoid damage and please keep proof of postage for reference.
Returns, refunds and exchanges will be processed within 14 days.

If you have any questions please don't hesitate to get in touch with us

Email: info@vanilla-beauty.co.uk

Phone: 015395 83789